Here’s the no-fuss rundown on how your vapes get to you and what happens if something goes wrong.
Shipping
We deliver Australia-wide. Orders are processed promptly after payment clears, packed discreetly, and sent with tracking so you can follow your parcel from our hands to your door. Delivery times vary by location — metro areas are typically fastest, while regional and remote addresses may take a little longer. Shipping costs are calculated at checkout before you pay, so there are no surprises.
Overseas & Wholesale Orders
We support overseas wholesale buyers. International shipping times and rates depend on destination and order size — contact us before placing a large wholesale order and we’ll confirm the details. Buyers are responsible for ensuring vaping products may be lawfully imported into their destination.
Age Requirement
All orders are sold strictly to adults 18 years and over. We may request age verification, and carriers may require ID on delivery.
Returns & Faulty Items
If your order arrives damaged, incorrect or faulty, contact us within 7 days of delivery with your order number and photos of the issue. Faulty devices will be replaced or refunded once verified. Due to the hygienic nature of vaping products, we cannot accept returns on opened or used items where the product is not faulty.
Change of Mind
Unopened, unused products in original sealed packaging may be eligible for return within 14 days of delivery. Return shipping costs for change-of-mind returns are the buyer’s responsibility. Contact us first so we can confirm eligibility.
Refunds
Approved refunds are processed back to your original payment method. Please allow a few business days for the funds to appear, depending on your bank or payment provider.